Nowadays, the consumption concept of users has changed greatly. From the previous emphasis on product quality and price, more and more attention has been paid to the quality of service.

Nowadays,

The competition is fierce, and the benefits brought by competition in product quality and marketing channels are far from meeting the needs of consumers.

Some people think that the competition of customer service will become the key to the success or failure of the brand.

Annual

It has become a platform for consumers to interact with manufacturers.

With the coming of 3.15 this year, brand service has become the highlight of the 3.15 day of interest this year.

As the earliest industry to establish advanced customer service consciousness.

In 1997, "3.15", Royalstar first launched "

With the image orientation of "warm, tender, affectionate, true love", it provides consumers with 24 hours door-to-door service and provides free maintenance and cleaning for products. Up to now, the truth has remained unchanged for ten years.

With a sincere service attitude, moving consumers, relying on services to promote the development of enterprises, standardize the industry market.

It also led a batch of household electrical appliance enterprises to join in the competition of services.

"Customers are God" and "service consumers", many enterprises have said, but there are few.

As the 3.15 of 2006 is about to arrive, experts call for the regulation of the consumption environment and the protection of consumers' rights and interests.

Experts further indicated that in recent years, enterprises represented by Royalstar have invested a lot of energy and financial resources in services.

After years of accumulation, the user service system with rapid response and unified management has been established. But on the whole, it needs to further "serve consumers", that is, in addition to "serving the heart", it should also have the competitiveness of service, constantly improve the service level through competition, and comprehensively enhance the service consciousness and customer satisfaction of enterprises.

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