In 2008, the "12315" complaint reporting and command center of the Municipal Industrial and commercial bureau accepted 2741 complaints from consumers, with a knot rate of 98.10%, which saved 394 thousand and 100 yuan for consumers.

Among them, household electronics and electrical appliances account for 42.23% of the total number of merchandise complaints.

It is worth noting that with the popularity of online consumption, consumer disputes arising from it are also increasing.

Some reputable "online stores" deceive consumers by collecting money or not sending goods, or the actual goods are inconsistent with the display of the web pages. Some even cheat on the Internet in the name of wholesale and postal service.

However, since there are no invoices on the Internet as proof, consumers are deceived and have to admit that they are dumb.