I Want To Retire My Shoes Instead Of Looking For A Shopping Mall.
Consumers come to the community to protect their rights "I bought a pair of shoes for my mother. My mother didn't like it. Could you give it back?" Yesterday afternoon, Ms. Lai Shuling, who lives in Chengcheng District Xicheng alley, picked up a pair of new shoes and found Wei Cheng Yan, the community director of Xicheng lane, asking for help. Reporters wonder: what is bought from shopping malls is not satisfied, how to find the community? Originally, Chengguan District Industrial and commercial bureau set up 224 "12315 rights liaison stations and consumer complaints stations" in the jurisdiction area, erected the "rights protection bridge" of community residents. Rights station is built at the door of residents' homes.
Yesterday afternoon, reporters encountered a new thing in the Xicheng Lane Community: a few days ago, Lai Shuling bought a pair of shoes for her mother at a shopping mall in Xiguan. After taking it back, the mother didn't like it. Lai Shuling wanted to return her shoes, but the invoice was lost again. What should I do? At this time, she thought of the community. After finding Wei director of Xicheng Lane community, Wei immediately telephones Zhang Liming, a law enforcement officer of Zhangye Road Industrial and commercial office, asking for help to return shoes. In a few minutes, Zhang Liming hurried to the community and took Lai Shuling to the mall to get his shoes back. Lai Shuling said cheerfully, "it's so convenient! I'm very satisfied. "
According to Wei Yanyan, community director of Xicheng lane, since the establishment of the "12315 rights Liaison Station and consumer complaints station", more than 30 complaints have been received from residents in the district. The success rate of mediation is over 90%, and more than 200 people are consulted by the masses. She told reporters: "Chengguan District Commerce and Industry Bureau, consumer associations really put rights and complaints stations built at the door of the residents."
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