For answering telephone calls, you should use Putonghua, speak evenly, speak clearly, tone gently, and have moderate volume; when the phone rings in the 3 tones, you must pick up the phone and greet it with your own initiative.

Customer service center * * *.

What's your problem, please?

"For service request calls, we must keep good records according to the specifications; we should give customers a reply with exact time on the problems that can not be solved on the spot.

And to give customers a processing plan within that time.

To answer complaints, telephone calls should be kept in a calm state of mind, listening more and less speaking, especially not giving up responsibilities, avoiding showing customers' emotions, avoiding entangling past displeasure with customers, avoiding describing internal details of operations to the clients, giving sincere apologies for the inconvenience and dissatisfaction caused by the problems of our work or product quality. At the same time, we should conscientiously record well and reflect them step by step in accordance with the prescribed procedures.