Customer service satisfaction is achieved.

Customer complaints are

But Konosuke Matsushita once said, "

Complaining is often a good opportunity for us to turn the tables on us.

Handling customer complaints and complaints once in a timely manner provides data for promoting the optimization of service quality, and is also a good opportunity to consolidate customer relationship.

Managers should pay attention to customer complaints, customer complaints records, track complaints handling process, and conduct complaint handling satisfaction survey.

Historical information is most important, and this information needs to be shared between the service department and the customer manager.

And how do we keep in touch with our customers and ensure that they are effective?

The single contact way is very fragile, and the mesh connection mode ensures better adhesion.

      常見的方式包括：

(1) in

According to the needs of customers, sending e-mail, text messages, etc. can promote the communication between enterprises and customers, and care for customers on some festivals or customers' birthdays. Although it is a strong emotional link of business, it is consistent with the psychological needs of everyone who wishes to be concerned by others from the Perspective of customers.

Internet connection may be the most effective and low cost way, but it is based on the need for a set of management and communication tools, such as online customer management software.

      （2）俱樂部、會(huì)員的方式。俱樂部會(huì)員的方式可能更加能夠粘著客戶，相對(duì)來說，客戶成為自己的會(huì)員，當(dāng)然能享受到會(huì)員的增值服務(wù)。

      （3）有規(guī)律的客戶回訪。有規(guī)律的客戶回訪，是一個(gè)主動(dòng)傾聽客戶抱怨的一種方式，如果對(duì)方?jīng)]有抱怨，也能使企業(yè)能夠了解到客戶新的需求，也能使客戶感覺到自己在被關(guān)懷之列。

Most of the time, it is a link between the salesperson and the customer of the enterprise. This link can only be defined as the daily contact between the salesperson and the customer. Of course, this connection is indispensable, but the bosses of the small and medium sized enterprises are likely to neglect the contact with the customers in the name of the enterprise, so as to establish a closer trust relationship between the enterprise and the customers.

The overall advancement of the project is made up of specific problems, but can not be separated from macro control and coordination.

The boss is always right. The executor listens only when he listens, but the execution is greatly reduced. The project manager sets the task down and thinks that his subordinates have understood the process without monitoring the process, which may cause mutual complaints. The manager can not distinguish the problem from the responsibility, the responsibility is not clear, the "project list" has become a written form, but it brings bureaucratism, and the speed of project implementation is often delayed by several signatures.

It is effective to get project information progress by using project meetings, but it is not timely and time consuming.

Using auxiliary customer management, project management tools and project meetings is the best way to communicate and promote projects.

The use of customer management and project management software can monitor the progress of the project and promote every project.

It can record every communication between the project team members and the different collaborative units involved in the project.

Achieving information sharing is the most fundamental step in project implementation, which provides data for managers to understand and control the progress of each project and each link.

The Internet is the best tool for the sales team to improve their performance, not only in finding potential customers' information, but also in promoting the company's website.

　　利用網(wǎng)絡(luò)工具，獲得更大市場(chǎng)份額

Advertising on the Internet: click through paid Internet advertising is probably one of the most effective advertising methods at present. Small and medium-sized enterprises can control costs at any time and get more sales opportunities through the Internet.

Communication in

: complete records of customers' QQ and MSN, we can send information, including

Send mobile phone messages and so on.

Communication costs less.

Higher!

Management in the Internet: online sales management software is a new software application mode that pays low fixed costs according to the number and time of the enterprise. This kind of service does not require enterprises to build hardware and software environment in advance, and can be used immediately by landing Internet accounts.

For example, XTools, Salesforce and so on.

In the Internet: we should make more use of online payment tools, including the way to open e-commerce payment, so that customers can pay smoothly and easily.

                                                                               責(zé)任編輯：vivi