舉止是一種不說話的“語言”，它真實(shí)地反映了一個(gè)人的素質(zhì)、受教育的水平及能夠被人信任的程度。

The reception personnel should be loose, straight, graceful, dignified, generous, energetic, confident and positive. Don't be too casual. You can't pick up your neck, slump your waist, shrug your shoulders, bend your legs, shake your feet or put your hands in your pockets.

Sitting like a clock, do not lean forward, backward, crooked, and high legged.

Walk like the wind, gait should be coordinated, steady, relaxed and agile, avoid the eight characters and the eight characters, do not stoop, tilt the shoulders, shake the arms, twist the waist, set the buttocks, look left and right.

    手勢不宜單調(diào)重復(fù)，打招呼、致意、告別、歡呼、鼓掌都要注意力度大小、速度快慢、時(shí)間長短，不可過度，尤其不要當(dāng)眾搔頭皮、掏耳朵、摳鼻孔、剔牙、咬指甲、挖鼻屎、搓泥垢、打哈欠、修指甲、揉衣角。咳嗽、吐痰、打噴嚏都要避免大聲，更不能正面對(duì)人。向人致意、鞠躬、介紹、遞物、接物都要誠心誠意，表情和藹可親，神情專注。