Huang said he bought a pair of ladies' boots in April at the Red Dragonfly store in Changle, Fuzhou, but did not wear it for a month and began to peeling. She thought it was the quality problem of shoes.

However, the staff in the shop will not be refunded on the grounds that they have no invoices.

This made her very angry. Did the 400 yuan boots be scrapped?

To this end, the reporter contacted the Red Dragonfly Group's after-sales service center.

The staff of the center said that they would not refund if the consumers could not provide the invoice.

However, the Red Dragonfly Group has a commitment to sell three bags. Ms. Huang can take the boots repaired in the past, and the red dragonfly can provide free repairs without material costs.

After the reporter's coordination, the Red Dragonfly after-sales service center has got in touch with Hwang. Huang has accepted the handling method of the red dragonfly, and thanked the website.

　　律師提醒：在消費者不能提供商品發(fā)票或者收據(jù)的情況下，商家的確是有理由不予退換的。因此，消費者在購買商品時務必取得商品發(fā)票或者收據(jù)。