In today's near competitive competition, a brand wants to emerge in the same industry. Fashion design, excellent quality and sincere after-sales service can not be less. Before the press release, reporters learned from consumers that the 31st degree had not yet been linked to him, and the shoe problem has not yet been solved.

Recently, a complaint was received by netizens calling a serious quality problem and a very poor after-sales service.

Consumers: shoes wear out in less than a month, cross section occurs, and once again cross section, the quality of serious problems.

　　 據(jù)王先生反映，今年5月份他在河南臨潁361度專賣店購(gòu)買了兩雙球鞋，均為316元，但鞋子穿了不到一個(gè)月就出現(xiàn)了斷面，王先生當(dāng)即與專賣店進(jìn)行了聯(lián)系了，可是專賣店老板卻表示要讓王先生再付160元才給換鞋，經(jīng)過(guò)再三協(xié)商之下，王先生沒(méi)有辦法就出了60元換了鞋子，可是新鞋還是一樣沒(méi)有多久又出現(xiàn)了斷面，王先生又與專賣店進(jìn)行交涉，可是專賣店卻以已經(jīng)換過(guò)一次不能在換為由拒絕了王先生的要求，“鞋子出現(xiàn)斷面已經(jīng)是嚴(yán)重的產(chǎn)品質(zhì)量問(wèn)題，我已經(jīng)很忍讓了，花了60元來(lái)?yè)Q鞋子，現(xiàn)在新鞋又?jǐn)嗝嬖趺茨芤驗(yàn)閾Q過(guò)一次就不能咱換呢，如果不是產(chǎn)品質(zhì)量不過(guò)關(guān)，出現(xiàn)斷面誰(shuí)會(huì)去換鞋子啊，這種理由也太牽強(qiáng)了點(diǎn)吧，這叫我以后怎么在相信他們的產(chǎn)品啊，態(tài)度也太惡劣了太不負(fù)責(zé)任了……”

Until now, Mr. Wang's shoes haven't been solved very well for several months.

Manufacturer: no reply.

Regarding this, the reporter contacted the 31st Fujian head office, and the staff repeatedly indicated that the person in charge was on a business trip, but at that time the attitude was no longer so positive and the consumer side was not resolved.

Relevant departments: Consumers Association said that consumers can safeguard their legitimate rights and interests in accordance with relevant regulations.

The footwear "three package" has an effective period of 90 days, and the footwear products are seriously degumming, cracking, cracking, splitting, breaking, heeling, skin falling, core collapsing, nail head protrusion and so on. Operators should undertake the "three package" responsibility for returning, replacing, and repairing. Since the quality problems arise within the 7 days since the sale of footwear commodities, consumers may choose to return, replace or repair them. Within the next few days, consumers may choose to replace or repair them. After replacing the shoes, the validity period of the "worn bags" will be recalculated from the date of replacement, and the operators will be provided with new cards, or the replacement cards should be stamped on the original cards and the date of replacement should be noted. On this issue, the reporter interviewed the staff of the Consumer Association, told reporters that the national footwear three package stipulates that the "three package" of less than 100 yuan is valid for 60 days, more than 100 yuan (including 100).

The staff reminded consumers that they could safeguard their legitimate rights and interests according to the relevant regulations when they had disputes over footwear products, and could complain to consumers' rights and interests departments in case of problems.

The staff of the consumer association also said that footwear complaints have been occupying a certain proportion in various complaints, but consumers often find it difficult to protect their rights. The most important reason is the difficulty of testing.

After the shoes appear problems, businesses often avoid the problem of quality. If consumers have doubts, businesses will let consumers take their shoes to the quality supervision department.

Once tested, consumers will have to pay hundreds of dollars for testing fees.

For the running of shoes, wasting time and time, wasting money sometimes exceeds the value of shoes, and many consumers have to admit their bad luck.

In today's near competitive competition, a brand wants to emerge in the same industry. Fashion design, excellent quality and sincere after-sales service are all indispensable.

A brand with connotation and reputation should not only rely on strong financial support and good corporate culture, but the product quality and after-sales service attitude are the key step in the brand development process.

Insiders: brand is the soul, quality is life.

A senior executive who has been engaged in shoe industry's brand operation for many years has analyzed that there is nothing wrong with an enterprise's emphasis on brand promotion, but it can't "pick up sesame and lose watermelon".

If brand is the soul of an enterprise, quality is the life of an enterprise and the foundation of brand building. Only the quality of the product is promoted, and at any time, it is confident that the enterprise is a quality product, without quality problems, which is responsible to consumers, so that it is possible to create famous brands and thrive for a long time.

A brand is known, and the enterprise develops. Otherwise, the brand falls, and the business is almost bankrupt.

It can be seen that the brand is the symbol of an enterprise, the symbol of the enterprise, the spirit support of the enterprise, and the external manifestation of the culture of the enterprise, and the brand is not born with it, it needs to pay the diligent wisdom of the enterprise staff, strictly control the quality, and create it step by step.

In the face of the quality of many consumers questioned, is it more than 360 degrees to give consumers "more love"?