Clothing And Footwear For The National Day Holiday Consumption Complaints Hot Spot
October 9th, the annual Golden Week is the peak season for consumption. Businessmen seize this opportunity closely, do activities and engage in activities. Promotion 。 In the long run, are we satisfied with the quality of goods purchased or consumed and the consumption service? The reporter went to the industrial and commercial bureau to understand the situation.
Reporters at the 12315 command center of Jingzhou industrial and commercial bureau saw that the staff were in the period of eleven long holidays.
consumption
Complaint consultation.
It is understood that in the consumer phone calls received by the command center, the number of consulting services is the highest, ranking the first. Consumers mainly ask about passenger services and fares, and the after sale problems of mobile phones.
During the eleven, shopping malls launched promotional activities.
Shopping malls surge, buy
clothing
As for footwear products, many consumers give up the chance to try out clothes because of the longer waiting time. They buy products directly, but then find that they are not qualified and do not like it and ask for refund.
It is understood that during the long holidays this year, 12315 command centers received 13 complaints, including clothing, footwear and household appliances, and 4 reports on food. Compared with last year, the number of calls for 12315 calls and complaints declined.
The so-called "consumer dispute settlement green channel" is to establish a special dispute settlement department in the public service industry, such as water, electricity, gas, oil and other industries, to reduce the consumer's rights protection costs, and to maximize the user complaints in the first time and the first place.
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