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Effective Telephone Interview

2010/11/3 16:28:00 61

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Effective Principle Of Telephone Interview

telephone approach

essentials

- the importance of telephone interviews: improving work efficiency, saving time, visiting items (strangers, friends, friends), list of categories (guilds, friends, activities, magazines, associations, neighbours, classmates, business cards, and monthly phone calls.

2) telephone interviews

Principle

"Hot", "Zan", "refined", "stable" - (enthusiastic, compliment, concise, steady, happy, affirmative) the interview does not mean that the meeting is only about meeting time and place; (short and powerful, no more than 3 minutes) about interview (content) 7%, tone, mood, emotion 38%, body movements 55% use telephone script: benefit - 100% can be input when working, will not deviate from the topic;

3) the warm-up exercise before the telephone interview - do physical warming up exercise self affirming words - act immediately, I love myself; psychological Preview - the sense of last success; pay attention to expression - pay attention to facial expressions and body movements, think about the last successful feeling; do not be disturbed - invite others to answer the phone, call the phone tools - mirror, list (100), script, pen, white paper, itinerary, interview record;

　　4)重點要領--簡短有力、創(chuàng)意性、吸引力開場白 ;熱、贊、精、穩(wěn)-熱情、真誠、興奮、信心、專業(yè)、輕松;三分鐘原則 -不要在電話談訓練，記錄談話內(nèi)容;三不談 -產(chǎn)品、自己、公司;三要談 -提升獲利率、相關行業(yè)、家庭親密度引起對方好奇 -興趣、幽默一笑;名中腳本之要領 -完全陌生、緣故、推薦名單，熟識......等腳本;確定時間、地點 -見面時間、地點、再次敲定確認;高潮結(jié)束 -給對方的期待例：見了面，相信你一定會非常高興的!約訪中的贊美 -這時贊美，但求真心真誠自然約到人后，歡呼一下，保持心情，繼續(xù)邀約、記錄重點 -客戶資料、約定時間及地點、約接電話的人也可以一口氣打五十通電話、何訪約來公司洽談；

5) taboo - do not deceive customers by unreal words, exaggerate or exaggerate words, never criticize peers.

The power of faith tells you.

You will not get what you want, you will only get what you believe.