For an online shop, the products that customers see are all pictures, which often produce a sense of distance and suspicion.

At this time, through the interaction with customer service online, businesses can feel the service and attitude of merchants through customer service.

With the growing popularity of customer service, senior online shopkeepers have gradually summarized the basic trading process of online customer service staff, giving some experience to those newly promoted shop owners and newly recruited customer service personnel.

Customer service personnel should put themselves in a businessman's point of view to understand Taobao's trading rules, so as to better grasp their trading scale.

Sometimes, customers may be trading in Taobao for the first time. They do not know how to do this. At this time, customer service personnel need to guide customers to see Taobao's trading rules, and some details need a little instruction on how customers operate.

In addition, the customer service personnel should learn to check the details of the paction, to know how to pay, modify the price, close the paction, and apply for a refund.

Understanding the principles and time rules of Alipay pactions can guide customers to complete pactions through Alipay, see the status of Alipay pactions, change the current trading situation.

Now online pactions are generally done through Alipay and bank payment.

Customer service should advise customers to use Alipay payment as the best way to complete the paction. If customers refuse to use Alipay pactions for various reasons, we need to make sure that the customers are really inconvenient or have other considerations. If the customer has other considerations, he should try to dispel the concerns of the customers and facilitate Alipay to complete the paction. If the customers are really inconvenient, we should know the banks that they are familiar with, and then provide the corresponding accurate bank accounts, and remind the customers to inform them promptly after payment.