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When Paying The Bill, A Child'S Underwear &Nbsp Was Missing, And The Customer Was Stolen Ten By The Supermarket.

2011/11/24 9:25:00 31

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Underwear Jinjiang Consumer Department Store

A child of 4.8 yuan.

Underpants

Without paying the bill, the customer claims to be compensated by 10 times or 48 yuan at the request of the supermarket, while the supermarket says that the customer is suspected of theft and the compensation is voluntary.

Yesterday, the Jinjiang industrial and Commercial Bureau ordered the supermarket to refund the illegal charge of 48 yuan.

The commerce and Industry Department said that if supermarkets repeatedly infringed on consumers' rights and interests and the circumstances were serious, they could be ordered to close down and be fined according to relevant laws and regulations.

20 at 8 o'clock in the evening, Mr. Liu took his wife and children 4 people to the tide.

Department store

Chen Dai shoes shopping shop, picked up a 4.8 yuan children's underwear and some oranges, chrysanthemum tea and so on.

After wandering for more than 1 hours, Mr. Liu pushed the car to the cashier's desk to pay the bill, while his wife went to the bathroom.

When his wife came out, Mr. Liu pushed the shopping cart to leave, and the alarm at the door of the supermarket suddenly rang out.

Mr. Liu found that the briefs in the shopping bag did not pay.

Mr. Liu said that supermarkets thought they were stealing, or paid 10 times, or called the police.

Mr. Liu said that although he omitted to pay the bill, he agreed to pay 10 times.

Then, according to the supermarket request, he also wrote a "voluntary compensation" agreement.

Later, Mr. Liu felt that he was forced to make compensation, so he called 12315 for help.

In response, the shopkeeper of chedai shoe store of the wave department responded that Mr. Liu, the customer, offered to negotiate privately, and the two sides also signed an agreement.

Yu shopkeeper analysis said, Mr. Liu bought only 3 things, less than 10 yuan, but there is a 4.8 yuan underwear did not pay, obviously there is deliberate behavior.

Supermarkets will encounter "similar situations" every day, and some customers want to make small purchases.

For such a "theft", supermarkets usually report to the police.

But for some small cases and the parties voluntarily compensate, they will agree to conciliate according to the "steal one compensate ten" standard.

The day before yesterday, Chen Dai industrial and commercial bureau intervened in investigating this matter, and asked the supermarket to return the money collected illegally.

Yesterday, after consultation, the supermarket agreed to refund Mr. Liu 48 yuan, the two sides reached an understanding.

Chen Dai industrial and commercial office staff said, supermarkets are not law enforcement departments, no right.

Consumer

Fines.

Even if a customer is suspected of theft, the supermarket should also report to the police.

Zhou Litai, a lawyer at the Chongqing law firm in Deng Min, said that no matter what circumstances, supermarkets had no right to impose their own fines. According to the relevant provisions of the administrative penalty law, fines can only be made by departments with administrative penalties, which is stipulated by law. Therefore, it is illegal for supermarkets to impose fines on their own.