In recent years, with the rapid growth of online consumption, the number of complaints has also risen sharply. In 2011, Beijing's commerce and Industry Department accepted online shopping and consumption. Complaint It accounts for nearly 3 of the total complaints. Among them, "group buying" has become a major disaster area, and consumer complaints have increased by nearly 28 times over the same period.

　　 Beijing The Municipal Industrial and commercial bureau and the Commerce Commission jointly issued a reminder on the four day of online shopping for "Christmas, new year, Spring Festival and Lantern Festival" on the 15 th. Beijing industry and Commerce Bureau official said, the 12315 center statistics show that in 2011, 8962 complaints were received online shopping, accounting for nearly 3 of the total complaints, representing a 2.16 fold increase compared with the same period last year. Among them, the top five are daily groceries, household appliances, recharging services, Clothing shoes Hat and computer and accessories.

From the point of view of consumer complaints, the quality problems such as consumer contracts, delays in delivery and other defects, defects in commodities and other quality problems are most prominent.

In addition, the 2011 year is the rapid development of online group buying service. In the top ten Internet shopping enterprises, group buying enterprises occupy six seats. In 2011, 12315 complaints and reporting systems received 1853 complaints from online group buying, accounting for more than 2 of online shopping complaints, up 28 times compared with the same period last year. Complaints were received from 6 last month, and the average complaint volume was 6 this year, showing an explosive growth trend.

The problem of complaints is focused on group buying and providing service providers refusing or stalling commitments, unilaterally changing group buying time or items, refusing to provide group buying goods or services, delaying delivery, defective goods, and reduced quality of service provided.

Beijing city commerce and Industry Bureau and Commerce Commission said that when consumers are shopping online, it is best to choose a website with larger scale, strong professionalism and better reputation, and keep relevant records. Especially when group buying, we should carefully read the explanation of group purchase, such as description of goods or services, consumption rules, time limits, etc., keep the confirmation message, confirm the page, and retain the group purchase content page, so that there is evidence for disputes.