Mr. consumer palace spent more than 500 yuan in a shopping mall to buy a pair of brown brand-name leather shoes. When he got home, he found that the two shoes were of different colors.

Find a business request to return shoes, rejected.

Recently, through the mediation of Zhongshan Consumers Association, the mall finally gave Mr. Gong his shoes.

A few days ago, Mr. Gong spent more than 500 yuan in a shopping mall in Zhongshan district to buy a pair of brown brand-name leather shoes. After going home, Mr. Gong studied the newly bought leather shoes carefully, and found that the colors of the two shoes were different. One color was deep and one was light, so Mr. Gong found the person in charge of the shopping mall and asked for a push.

The head of the store explained that their shopping malls stipulate that color difference is not a quality problem, so they refuse to return it.

Mr. Gong complained about the matter to the Zhongshan District Consumer Association. After comparing the staff of the Consumer Association, he confirmed that the problem reflected by Mr. Gong was true and immediately organized the two sides to mediate.

In the process of mediation, the staff members of the association believe that the two new shoes are chromatic aberration, which should be a non identical condition, which is in line with the conditions for the replacement of the three package of footwear commodities in Dalian.

After patient mediation, the two sides finally reached a shopping mall to apologize to Mr. Gong, and a full refund.