In April 25th, Miss Feng bought a pair of CONVERSE sneakers at a sporting goods store near the old site of the Jiangmen auto station. The original price was 418 yuan, and the promotion price "buy one". But only a few days later, the edge of the sole was cracked and the whole circle was cracked.

In May 4th, Miss Feng went to the store to ask for a refund, but the clerk said that the special item could not be refunded, and Miss Feng could not accept it.

In the absence of consultations with businessmen, Miss Feng decided to complain to the industry and Commerce Department.

After mediation by industry and Commerce Department staff, in May 7th, the store agreed to give her a pair of sports shoes with quality assurance.

When Miss Feng went to the store to change, the shop did not have the same number of sports shoes with the same amount of money, but in desperation, it had to refund. At the beginning, the shop only agreed to return more than 170 yuan. Miss Feng was hard to accept.

Miss Feng said that the price of the broken sneakers in the store was 400 yuan, and the other pair was 300 yuan, even if the average cost should be 209 yuan per pair. After repeated negotiations, the store agreed to return Miss Feng to 209 yuan.