Recently, the Municipal Industrial and commercial department "12315" accepted a case of sale of a special commodity after 10 minutes.

Miss Wu in Shunde District bought a pair of 148 yuan special leather sandals in a shopping mall.

The shop promises that free warranty will be available within one month if quality problems arise.

Miss Wu put on new shoes on the day of the purchase, but after wearing it for 10 minutes, the sandals were degumming.

Miss Wu immediately took the shoes to the shop for a warranty, but the shop refused the request of Miss Wu on the grounds that the "special shoes were not guaranteed".

Afterwards, Miss Wu contacted the "12315" by buying the invoice and warranty card of the shoe.

After mediation by the staff, the merchant finally agreed to guarantee Ms. Wu's sandals.

City Commercial and industrial departments remind consumers: footwear products, there is no clear after sale three package requirements, consumers can provide after-sales service cards according to the business, enjoy the after-sales service of shoes.

It is suggested that when consumers buy such goods, they should also ask businesses to indicate their after sales service commitments on sales notes or ask for after-sales service cards to facilitate future rights protection.