In the two quarter, the Municipal Industrial and commercial bureau and the municipal Consumers Association received 6506 consumer complaints, complaints, complaints and reports, up 3.65% from the same period last year. clothing shoes Hat, household appliances, communication products, food and transportation tools have become consumers' hot spots.

　 "Drag" quality warranty business to play "face"

Mr. Zhang bought a brand of sneakers for 638 yuan. After a week, he wore glue on the soles and the upper of the shoe. The operator allowed him to wear it for a period of time. 10 days later, when Mr. Zhang found that the problem was more serious, the operator told him that it could only be repaired according to the regulations. In response, Mr. Zhang thought that the operator misled the service and deliberately delayed it. After mediation, the operator returns the goods.

Complaints in the two quarter, the industrial and commercial system accepts clothing. Shoes and Hats 733 categories of consultation, complaints, complaints and reports, accounting for 11.27% of the total, increased by 107.07% over the previous quarter.

The main problems are: color and pilling of garment fabrics; the content of some products is not consistent with the logo; the garments are not fit; the shoes are discolored, broken, broken, and repaired.

　　 6000 yuan smoke exhauster filter net now pit point

Ms. Ma spent 6050 yuan on the purchase of an imported brand hood. When she delivered the goods, the delivery clerk signed the check list after she looked at the goods roughly. After that, Miss Ma found that there were two small holes in the filter line of the lampblack machine, but after sale, she believed that Ms. Ma was irresponsible because she signed the goods to confirm that they were in good condition. Through mediation, operators exchange goods for consumers.

Complaints in the two quarter, the industrial and commercial system received a total of 646 household electrical and electronic consultation, complaints, complaints and reports, accounting for 9.93% of the total, an increase of 19.19% over the previous quarter.

The main problems are misleading sales, such as joint venture to import, foreign small brands posing as well-known commodities, incomplete inspection, and responsibility for consumers after problems arise.

　　 The main board is over guaranteed, after sale, refusing to return.

Consumer Miss Han spent 2000 yuan to buy a brand phone. In May, there appeared a phenomenon of black screen and crash. After sale test, there was a problem in the motherboard of the mobile phone, and the motherboard could be changed free of charge. But aftermarket emphasizes that the motherboard is not available now, so that consumers can wait. Two months later, the motherboard still did not arrive, and consumers demanded rights protection. After mediation, businesses change the same specifications and models of mobile phones for consumers.

Complaints in the two quarter, the industrial and commercial system received a total of 223 complaints, complaints and reports of communications products, accounting for 3.43% of the total, down 15.21% from the previous quarter.

The main problem is that sales of products are exaggerated, misleading consumers, and after-sales service delays the "Three Guarantees" period.