Eye It is one of the sensory organs of the human face. It is the most effective transmission of information and expression. Service personnel in social activities, eye use to comply with certain etiquette norms, do not understand it, often seen as unreasonable, leaving a bad impression.

(1) the scope of attention in interpersonal communication

When you talk with people, you should look at each other. But the eyes should be limited to the top of each other's forehead, down to the second buttons above the shirt, and the box with two shoulders in the left and right. In this box, there are generally three ways of fixation:

A official Watch

Generally used in negotiations, consultations and other occasions, the location of the eye in the eyes of the other side of the triangle and the forehead.

B social networking Gaze

It is usually used in social occasions such as dance and cocktail parties. It is located in the triangular area between the eyes and eyes of the other side.

C watching closely

It is usually used between loved ones, lovers, family members and other close members.

(two) fixation angle

In hotel etiquette training, it is necessary to have a correct gaze angle not only to facilitate service work, but also to avoid misunderstanding of service objects.

1. face each other squarely

That is, when looking at others, they are facing the opposite side of the body. Facing each other is a basic courtesy in communication. Its meaning means attaching importance to the other side.

2. look at each other.

When looking at others, the eye is at a similar height than the other. In service work, we can see the spirit of both sides being equal and humble.

3. look up to each other.

When looking at others, I am in a lower position than the other person, so I need to look up and look up at each other. In looking up at each other's situation, you can often leave a sense of trust and importance to each other.