1. you should always prepare some white paper and pens next to the phone. When the other side needs you to remember something or let you pass it on to your boss, you can record it quickly and accurately without sending it wrong. If you don't prepare the paper and pen in advance, it's very rude to ask the other person to wait.

2. when you answer the phone, be attentive, and stop other things or actions. Do not listen to the phone and talk with the people next to you. This is to bear in mind that if you do this, you will make the other person feel very inattentive, and you will feel that you are not respected.

3. be careful when answering the phone.

Correct, do not lie down or put your feet on the table, because incorrect posture will also affect the sound effect, and the incorrect posture is also easy for the phone to slip down, which will make the other party very unhappy.

4. it's best to smile when you answer the phone. Though others can't see your smile, you will feel your passion from your words.

5., call the phone within three tones of the phone, and say sorry to the other 6 people when they ring more than 6.

The etiquette of calling:

1. choose a good time period when making a phone call. If it is not very important, please do not give it to others during rest time.

At the same time, do not call each other during holidays.

2., we must grasp the call time. Generally speaking, the time of speaking should not exceed 3 minutes. This is the "3 minute principle".

3. if the other person does not know who you are, you should first introduce yourself.

At the same time, we should use honorific words more.

The above is the etiquette of answering phone calls and making phone calls. To be a qualified workplace person, these details can not be ignored.