First, customers' skills to receive different store intentions:

Generally after entering the store, the gaze is concentrated, and the footsteps are brisk. Go straight to a certain commodity and offer the purchase request voluntarily. The buying mentality of these customers is: "speed". Therefore, we should seize the instant that he approaches the counter and get close to it quickly and accurately.

Choose customers who have no purpose but do want to buy things.

After entering the shop, the general pace is not quick, the facial expression is free, the casual look around, the temporary cabinet is not anxious to propose the purchase request. This kind of customer should be allowed to watch freely in a relaxed and free atmosphere. Only when he is interested in a product and shows a pleasant look, can he contact. Pay attention not to stare at customers with eyes, so as not to arouse customers' nervousness, or to contact customers too early, so as not to disturb customers. Where appropriate, you can actively and enthusiastically introduce and recommend.

To visit, browse, or watch busy customers.

Such customers enter the shop just for casual look, but do not exclude them from having impulse buying behavior or watching for future purchases. Such customers walk slowly, laugh cheerfully, and look East and West; others hesitate to watch. This kind of customers should not rush to contact if they are not near the cabinet. They should always keep an eye on their movements. When they go to the counter to check their products, they will be recepted enthusiastically, and whether these customers are not away from the cabinet is the inspecting guide. service level An important part of high and low.

　　 Two. Choose according to customer performance. Receptionist skills :

When the customer is long time Gaze

1, when we greet customers, we must stand on the front or side of customers.

2, language should not be limited to "welcome to" and so on. You can say, "Hello, is there anything I can do for you?"

When a customer touches a product, the customer immediately touches the merchandise, starts to introduce the product or introduces the product, will cause the customer to misunderstand, must wait for a while, may also add some simple product descriptions, stimulates the customer to purchase the desire.

When customers pick up their heads

There are two reasons for customers to rise.

One is to call a guide.

Two, decide not to buy, want to leave. If it is the first reason, the salesperson can lobbying a little, and this transaction can be successful; if there are second reasons, the customer may change his mind, perhaps he will speak out of his dissatisfaction. Accept it with an open mind and answer it in detail.

When a customer suddenly stops his foot, he must have some kind of merchandise to attract his attention. The guide should pay attention to what products they are paying attention to, and immediately go over to greet the customers, and make some explanations for the advantages and characteristics of the product.

When the customer's eyes are searching, the salesperson quickly greets him and asks, "what can I do for you?"

When a customer meets the guide's eye, it is a short and forceful two or three sentence to symbolize the customer's lack of confidence.