Bank of Beijing branch recently organized staff to carry out service etiquette training, and strengthen the construction of service banks.

It is understood that this training is divided into 6 phases, from five aspects of five star service etiquette training, one is to control emotions, to take care of feelings, never to be wrong; two is to cultivate professional affinity; three is to exceed expectations, pay attention to

; four, employees.

Norms; five, manners and manners.

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Recently, the reporter saw in the reception hall of the Administration Bureau of the Public Security Bureau of the City Public Security Bureau.

Taking into account the needs of the public, we launched the "one-stop" convenient service.

Zhang Liping, the head of the Bureau, set up a convenient service desk in the hall, such as consultation, photography, photocopying, postal delivery, etc., so as to realize the desire of the applicant to get the nearest card and the nearest card.

At the same time, the express mail service has been opened to the applicants who need them.

"Since the implementation of the" three tables unification "since April 1st last year, the applicant only needs to fill out a form and provide a piece of information to handle three entry and exit documents, such as passport, Hong Kong and Macao pass and mainland card.

Zhang Liping said that in order to ensure the timely issuance of public cards and early certification, the time limit for the first time to issue certificates was shortened from 15 working days to 10 working days. The two endorsement to Hong Kong, Macao and Taiwan was shortened from 10 working days to 5 working days.

Reporters at the scene, a more than 70 year old man came to go through the relevant procedures, the police not only warm reception, help them fill in the form, but also to create a "green channel".

Zhang Liping said: "special groups of people over 70 years old, disabled persons, pregnant women and other special groups will receive special treatment. They will be able to accept their business and maintain and maintain the ecological balance of the hall when the flow of people is large.

At the same time, we should open a green channel for group appointments and people with special circumstances.

At present, the Bureau has achieved remote digital approval, thereby increasing efficiency and implementing paperless office to ensure that applicants get their certificates as soon as possible.

This series of convenience measures have achieved results and won the high praise of the masses.

The exit and Entry Administration Bureau of the municipal public security bureau serves as an important window for serving the public. Every move of the police is related to the public's perception of the public security contingent.

The Bureau asked the immigration police to always solve the problems encountered in their work by "pposition", and organized a special discussion on "police uniform and window" police, people's police, and window people's police. You need to get me who you want to get, who you don't give and who I will not contribute to. "

"In the new year, we take the" four rectification "as the starting point, focus on changing the style of work, improving the quality of service, and meeting the needs of the masses to the maximum. We should pay attention to details as an important measure that we always want to make constant efforts to implement in every specific work.

Zhang Liping mentioned the tasks of the new year, strengthened the entry registration of foreigners, registered the residence, accurately grasps the number of overseas personnel in our city, nationality and age, the time and reasons for entry, the place of stay and the scope of activities, and promptly found "three non", providing accurate and dynamic intelligence information for the relevant police to crack down on illegal activities that undermine China's political stability and social stability, and timely check and control illegal immigration personnel and suspicious persons needed to detect and control, so as to effectively safeguard social security and stability.