Online store purchase channel is a big problem. Some people do not have an advantageous purchase channel, so they sell on a commission basis. Now let's talk about the problems that should be paid attention to when doing online store sales. I know Taobao was mentioned last year, but I didn't care about it. Half a month ago, my friend talked about it again and suggested that I experience it. I said OK, then try it! At that time, I didn't think about what I should do, how to do it, whether I could do it well, how to do it well, and a series of questions that should have been thought before entering Taobao, but it was these questions that finally put me in a dilemma. On the first day when I entered Taobao, I was at a loss. I operated step by step according to the above regulations and store opening rules. The ten treasures in the store were ethnic handicrafts and some small general merchandise (all were treasures later deleted). Like all newcomers, they are excited when they own their own shops. They don't know whether it is novelty or satisfaction, but they are happy anyway (those who own shops know it). In reality, I am the person in charge of film and television culture communication, and also the person in charge of the market. I have some means to ask myself about the operation and management, so I know that the next problem is to find the source of goods. So I started to network a lot of information and resources. Taobao homepage and Baidu are two resource information databases that I trust more, Because when I was a member of Alibaba Chengxintong and Baidu search engine (both companies are familiar) In the process of searching, I found that the commissioned sales advertisement of a jewelry store was quite eye-catching. "Only 99 yuan of franchise fee, 2000 kinds of product pictures, special prices of 1 to 5 yuan for online store members, and after-sales service by specially assigned personnel." I also read the company's website. Baidu has no problem searching, and it is also a member of Integrity Link. I believe that this company does exist, and the fact is the same, so I trust it. From the start of adding customer service QQ to the launch of the product, there was no problem. There were indeed 2000 pictures. After the product was launched, I was relieved and began to learn while doing publicity. I was lucky that the first day the traffic reached 229 people. For a novice, I was very satisfied. A buyer snapped two of my products priced at 9 yuan and 25 yuan. Although the money was not much, But I was very excited. I immediately contacted the manufacturer's customer service QQ and sent her the product model for shipment. Then the problem began to appear The customer service said: "The 25 yuan commodity is out of stock, the 9 yuan mark price is wrong, and the agency price should be 19 yuan". At that time, I couldn't believe that the first business was such that the goods that should have made money were out of stock, and the goods that didn't make money even lost 10 yuan. If you sell a product with postage included, you will lose 25 yuan So I asked the customer service: "Why did you send me pictures when your goods were out of stock without notice in advance? Who should be responsible for the wrong price?" Customer service: "After sending you the pictures, you can go to our company's website to check, and then the out of stock ones will be taken off the shelf. If there are goods, you can check whether the price is wrong. If the price is wrong, you are responsible for it". When I got angry, I immediately called the customer service number left on their company's website (it was a lady who answered the phone and forgot her specific surname because she was angry), told her about the situation, she said that she was not customer service, and this problem was not her responsibility. She asked me to call another number, and the person in charge was there (not the customer service website left this number). So I dialed the phone number she gave me, which was answered by the QQ customer service When I heard that, she immediately said, "I want to find the person in charge, and I will not talk to you" (it is useless to talk). Customer service: "Our manager is not here." (Tough attitude) I said, "Call him and I'll call him." Customer service: "Our manager is very busy. I'll tell him when he comes back." I repeatedly asked for the manager's phone number and had to wait (helpless) I went to their company one day and one night without sleep to check all the goods. There were less than 600 goods left over for more than 2000 goods, and there was also a big problem with the price. Some goods with more than 300 yuan earned only three yuan (not enough for postage), and some goods with more than 10 yuan sold more than 100 yuan (too expensive, and there must be complaints). Everything is OK. I don't want to say anything, just bear it. After all, there will be cooperation in the future, and the relationship is not handled well. What should I do if I deliberately do a bad job of my after-sales service? I don't want to be complained and commented badly~