Mr. Lee bought a pair of new shoes in November 25th, worth 458 yuan. Who knows how to wear the shoes for a day after wearing them? He found the seller and asked for shoes or shoes to be replaced. The sellers disagreed and agreed only to repair them. So Mr. Li came to Nenjiang County Consumers Association to complain. He hoped that the seller would be able to replace a new pair of shoes or return them.

When the consumer association found the seller, the seller said he could only repair Mr. Li, and he did not agree to change the shoes or return the goods.

County Consumers Association personnel will "Heilongjiang footwear three package responsibility regulations" to operators, and pointed out that their repair, if consumers do not agree, you have to deal with the requirements of consumers.

According to the first provision of article three of the footwear package of Heilongjiang Province, the first provision is: in the three package period, the breakage, disconnection, glue opening, thread opening, buttonhole and bad zipping can be repaired, and the Seller shall be free to repair.

One repair period should not exceed one week, otherwise it should be returned according to the consumer's opinion.

The third rule: high quality shoes (the price per pair is more than 300 yuan) will appear in the first quality problem of this article within ten days. Sellers should be responsible for replacement or return according to the opinions of consumers.

County Consumers Association pointed out that the seller should change shoes or shoes according to Mr. Lee's request.

After the mediation at the scene, the seller finally agreed to give Mr. Li a pair of new shoes with the same brand and the same price, and Mr. Li expressed satisfaction.

The sellers also said that they should strengthen the study on the three guarantees of footwear in the future so as not to happen again.