Mr. Gong of Nanning spent nearly 8000 yuan to buy a pair of imports. leather shoes But before I wear it for a month, my feet are wrinkled and peeled. He went to the store to argue that the shoes were originally designed for westerners, not suitable for Orientals, and they had no quality problems. They could not return or exchange for Mr. Gong. After many negotiations, in November 30th, Exclusive shop At last, he said he could do it for him. Exchange goods 。

In September 14th this year, Mr. Gong came to a large shopping mall in Nanning and bought a pair of imported leather shoes for 7950 yuan. Shoes can be worn for less than a month, and there are serious wrinkles and peeling on the upper. "I usually take the car instead of walking, and when I go out to socialize, I just want to wear these shoes. What's more, the shoes are made of calfskin, and the quality is so bad."

In November 29th, when Mr. Gong saw the reporter, he was carrying those leather shoes. He saw that there were more serious wrinkles on the vamp, and there were about two centimeters of desquamation at the wrinkles. "The staff said that they should send their shoes to Shanghai headquarters for quality inspection, and promise 7 working days to give answers." Unexpectedly, the answer was even more annoying to Mr. Gong. "They say that the shoe itself does not have any quality problems, which is because the shoes are not very suitable for Orientals."

On the afternoon of November 29th, Mr. Gong came to the store. A staff member explained that generally speaking, the eastern instep is thicker than the westerners and the feet are wider. Therefore, some imported shoes are not very suitable for Orientals. When they are dressed, they are more prone to fold on the instep of their feet. "Since these shoes are not suitable for Orientals, why do you sell these shoes in Nanning?" For Mr. Gong's query, the other side did not answer.

"You just told me on the phone that there's no problem with the shoes. I want to see the written part of the quality inspection report, otherwise I can't believe you are sending it to me." For Mr. Gong's request, the staff of the store said that a copy of the quality inspection report could be provided. Subsequently, a shop owner surnamed Yuan said that the quality inspection report belonged to the store's internal information and could not be displayed on the outside. Even Mr. Gong himself could not see it.

"If you want to view this material, you can apply to our Shanghai headquarters." Hearing this, Mr. Gong was so angry that he threw his shoes at the door of the shop and said he would burn it in public. At this point, the store managers rushed to hear Mr. Gong to comfort him.

On the morning of November 30th, the reporter contacted Mr. Tan of the brand headquarters in Shanghai. He said that according to the company's internal management regulations, the test reports for customers' queries about products are internal information of the company and are not allowed to be announced. However, he will communicate with the Nanning branch to properly resolve the matter.

On the afternoon of 30 th, Mr. Gong received a phone call from the staff of the brand store and promised to exchange for him.