Consumer satisfaction survey of Anhui Wuhu Consumers Association

60% more consumers encounter "fake wash"

Recently, the Consumers Association of Wuhu, Anhui organized the compulsory investigator of the consumer association in the city.

Customer satisfaction survey in service industry.

Recently, the survey results released by Wuhu Consumers Association showed that more than 60% consumers had encountered problems such as breakage, color loss, dyeing and so on due to the quality and service problems of washing and dyeing.

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Washing and dyeing problems

The survey was conducted through face-to-face interviews and questionnaires. A total of 300 questionnaires were distributed and 300 valid questionnaires were collected.

In the survey, 27% of consumers said that when the operator accepted the clothes, they did not make any tests or did not seriously examine; 36% of consumers said that when they sent laundry, the operators did not issue documents or issued documents but did not indicate the status of clothes on the documents.

65% of the consumers said that they had encountered water washing and masquerading as dry cleaning; 64% of consumers said they had encountered washing and dyeing quality and service problems, leading to laundry damage, color loss and loss.

And so on; 41% of consumers reflect that, because of the responsibility of the operators, the clothes after washing and dyeing fail to meet the requirements of the quality of the wash and dyed or inconsistent with the consumer's prior requirements, or cause the damage and loss of clothing, the operators do not deal with it; 46% of the consumers reflect that the card (voucher) previously handled because of the operator's stop operation can not be used normally; only 32% of the consumers in the wash and wash of valuables have handled the preservation and washing; and in the case of the dissension, 49% of the consumers choose to negotiate with the operators; 22% of the consumers choose to appeal to the business organs or the associations or associations to complain.

There are six major problems in the dyeing and finishing industry.

Wuhu Consumers Association found that there are six major problems in the city's dyeing and finishing industry.

First, some operators do not seriously inspect the clothing when they receive them. They decide the breakage, the old and new standards, do not show the actual situation of the consumers' laundry, do not tell the consumers to protect the price, and it is difficult to distinguish the responsibility of the problems. They are only willing to repair or re wash, but are not willing to compensate.

Secondly, operators can not operate in accordance with washing signs and requirements, dry cleaning and water washing are confused, and often shrink, fade, dyed, damaged or lost.

Two, because some consumers can not provide invoices for buying clothes, after the dispute, it is difficult for the two sides to agree on the amount of compensation.

Three, some consumers do not attach importance to the certificate of clothing collection, and do not keep them properly, even make oral agreements with operators, so that their legitimate rights and interests can hardly be guaranteed.

Four, it is too late for some consumers to check the quality of clothes carefully after taking the clothes. Later, some operators refused to take the responsibility of compensation.

The five is a sharp increase in the consumption disputes of cards. It is shown that the consumers are not satisfied with the quality of the washing and dyeing service provided by the operators, and the request for refund is rejected. The laundry cards handled by consumers can not be used in the same name chain stores. After the consumers are running the cards, the shops are still in the balance due to the pfer and suspension of the stores.

Six, it is difficult to identify.

Due to the lack of supervision and inspection institutions for washing and dyeing, it is difficult to define responsibilities once there is a dispute over the quality of dyeing and finishing.

Establishing the credit system of washing and dyeing industry

　　為提高洗染行業(yè)的服務(wù)質(zhì)量，規(guī)范經(jīng)營(yíng)行為，切實(shí)保護(hù)消費(fèi)者的合法權(quán)益，蕪湖市消協(xié)建議：建立洗染行業(yè)誠(chéng)信公約，對(duì)遵守誠(chéng)信公約的洗染店予以掛牌經(jīng)營(yíng)，引導(dǎo)消費(fèi)者盡量到掛牌誠(chéng)信單位進(jìn)行洗染消費(fèi);大力倡導(dǎo)誠(chéng)信經(jīng)營(yíng)，不能采取偷工減料的方法欺騙消費(fèi)者;對(duì)洗染業(yè)使用的產(chǎn)品和服務(wù)項(xiàng)目及收費(fèi)標(biāo)準(zhǔn)實(shí)行明碼標(biāo)價(jià);對(duì)消費(fèi)者投訴，經(jīng)營(yíng)者要認(rèn)真對(duì)待，積極配合消協(xié)及相關(guān)部門(mén)的調(diào)解及監(jiān)管工作;消費(fèi)者買衣服時(shí)，保留好購(gòu)衣憑證，一旦涉及洗滌糾紛賠償時(shí)，可以有理有據(jù)，同時(shí)選擇規(guī)模較大、信譽(yù)較好的洗衣店，送洗衣物時(shí)，應(yīng)查看送洗憑證是否填寫(xiě)完整，取衣物時(shí)應(yīng)現(xiàn)場(chǎng)檢查，發(fā)現(xiàn)問(wèn)題及時(shí)提出，以維護(hù)自身合法權(quán)益，確需購(gòu)買洗衣卡時(shí)應(yīng)盡量避免一次性高額購(gòu)買，并約定好退、換卡條款。