Friendly treatment of customers

If marketers make people unhappy and impresses marketing workers, it is useless for marketers to spend all their resources. If marketers want to win people's hearts and do not want them to feel that marketing workers are extremely bad, they must first let others know that marketers are good people, and a drop of honey attracts more flies than a gallon of bile.

What is the meaning of this sentence? That is, friendly things are always more opportunities than malicious ones. In the heads of some enterprises, he clearly knows that the company is very poor and professional level is not enough.

Marketers have more than ordinary people's tolerance, tolerance and tolerance.

Marketers may feel very hypocritical, but once marketing workers do, marketers will enjoy more fun and rewards.

At the same time, eighty or ninety of the people who work hard will not abandon him easily.

Let customers say yes.

When marketing people talk with others, don't talk about yourself or what the other party is not interested in.

We should emphasize and emphasize the common interests and opinions of marketers and their partners.

A person who knows how to speak will get the affirmation at the very beginning.

Yes, the essential reaction is a very simple skill, but it is largely ignored by people.

If marketing workers want customers to eventually identify marketing workers, then marketing workers must do it from the beginning, that is, to find a marketing worker who thinks it can continue to expand and the customers think so.

Don't argue with your customers.

If marketers want to interact with him, the most effective way is to let him speak.

As a customer service personnel, must be able to let the other side willing to confide their voices, pour out their hearts.

If marketing workers are not good at guiding and mobilizing.

The passion of marketing is the failure of marketers.

If a marketing worker does not let him speak, he just wants to speak, because people's psychology is like this. Once a marketing worker stops the other person from talking, the marketer will give the other party a signal. The marketing worker is not his friend, and the marketing worker is his enemy.

On the contrary, if a marketing worker wants to get a friend and wants to cooperate with him, the marketing worker should not win the opponent but let the other person feel that he has overcome himself.

Do not impose your wishes on customers.

No one likes to sell, no one likes to be forced to do a thing. So a good customer service personnel must understand this truth, do not force to sell a thing, or force others to accept their own views.

Because we all like to buy things according to our wishes and do things according to our own wishes.

We like others to respect our wishes, needs and suggestions. Instead, a person who bullies marketing workers, oppresses marketing workers and enforces marketing workers every day, will marketing workers convince him?

If you want to force others to sell their own stuff, never stand down. Don't think that people will believe in marketing people when they are down. No one will like to be forced to do one thing, and the best way is to be gentle and easy to get along with people.