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< p style= "text-align: center > > January 29th, the China Electronic Commerce Research Center released the" 2012 China network retail market data monitoring report "< /p >

< p > China's e-commerce complaints and rights protection public service platform 2012 annual monitoring shows that < a href= "http://sjfzxm.com/news/index_c.asp" > Taobao net < /a > (including Tmall flagship store, Taobao market online shop), Dangdang, suning.com, Coba shopping network, Yama, China, Gome online, QQ online shopping, easy fast network, 1 shop online shopping mall, vip.com become "2012 online shopping ten complaints websites".

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< p > in addition, monitoring data show that the ten largest complaint websites have different feedback rates on user complaints. Amazon China (95%), < a href= "http://sjfzxm.com/news/index_s.asp" > suning.com < /a > 85%, 1 shop online shopping mall (85%), QQ online shopping (80%), and Yi Xun (75%) have relatively high feedback rate, and most of the complaint cases with central feedback have been well solved; while Taobao and Tmall (15%), Dangdang (15%), vip.com (50%), and Coba network (55%) Gome online are relatively poor, and many users complain almost to the end.

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P > China Electronic Commerce Research Center Assistant Analyst and well-known domestic online shopping expert Yao Jianfang analysis, the complaint rate of e-commerce website has the following aspects: < /p >

< p > first, the list of shopping websites is rich in category, well known and large in number of orders. Relatively speaking, there are many user feedback problems, and the other side reflects their market share.

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< p > Second, the shopping website service is not satisfactory.

Shopping website can not satisfy users' needs in user's order, payment, distribution and after-sale service, and give users a bad shopping experience.

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< p > Third, a considerable number of shopping websites do not attach importance to user feedback, causing users to repeat complaints, resulting in a high rate of complaints.

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< p > Fourth, the most common problems reflected by users include cancellation of orders, shortage of orders, slow delivery and so on. These problems are directly or indirectly related to the system of < a href= "http://sjfzxm.com/news/index_f.asp" > e-commerce website < /a >.

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