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The Nine Opening Remarks Of Telemarketing

2008/10/22 18:00:00 42008

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As an excellent telemarketing salesperson, when you first call the customer, you must introduce yourself and company in 30 seconds, which will arouse the interest of your customers and let the customers continue to talk.

That is, the salesperson should clearly let the customer know the following 3 things in 30 seconds:

1, who am I, and which company do I represent?

2, what is the purpose of calling my client?

3, what is the purpose of our products to our customers?

電話銷售開場(chǎng)白一：直截了當(dāng)開場(chǎng)法

Salesperson: Hello, Miss Zhu / Mr.

I am Li Ming, a medical consultant from Moore company. I am sorry to bother you with your work / rest. Our company is now doing a market research. Can you do me a favor?

Customer Zhu: it doesn't matter. What is it?

Customers may also reply: I am busy or I am meeting or refuse for other reasons.

Salesperson must interface immediately: I will call you back in an hour, thank you for your support.

Then, the salesperson must hang up the phone voluntarily!

After an hour, we must create a familiar atmosphere and shorten the distance feeling: Hello, Miss Zhu / Mr.

My surname is Li.

You called me 1 hours later...

電話銷售開場(chǎng)白二：同類借故開場(chǎng)法

Such as:

Salesperson: Miss Zhu / sir, I am Li Ming, consultant of XXX company. We haven't seen each other, but can I talk to you for a minute?

Customer Zhu: Yes, what is it?

Customers may also reply: I am busy or I am meeting or refuse for other reasons.

The salesperson must interface immediately: I'll call you back in an hour, thank you.

Then, the salesperson must hang up the phone voluntarily!

After an hour, we must create a familiar atmosphere and shorten the distance feeling: Hello, Miss Zhu / Mr.

My surname is Li.

You called me 1 hours later...

電話銷售開場(chǎng)白三：他人引薦開場(chǎng)法

Salesperson: Hello, Miss Zhu / Mr. Li Ming, I am a medical consultant of a company. Your friend Wang Hua is a loyal customer of our company. He introduced me to you. He thinks our products are more in line with your needs.

Guest Zhu: Wang Hua?

Why didn't I listen to him?

Salesperson: really? I'm sorry. I'm afraid Mr. Wang hasn't come and recommended it for other reasons recently.

You see, I was eager to call.

Customer Zhu: it doesn't matter.

Salesperson: that's really bad. Let me give you a brief introduction of our products.

電話銷售開場(chǎng)白四：自報(bào)家門開場(chǎng)法

Salesperson: Hello, Miss Zhu / Mr. Li Ming, I am a medical consultant of a company.

But this is a telemarketing phone. I don't think you'll hang up at once.

Customer Zhu: selling products and cheating, I hate salespeople.

(customers may also answer: what products are you going to promote?

If so, you can directly intervene in the product introductory stage.

Salesperson: then I really need to be careful. Don't let you add another annoying person, ha ha.

Customer Zhu: ha ha, young man, still very humorous, ready to promote what products, listen to.

Salesperson: Yes, recently, our medical expert group is doing a survey on XXX market. I wonder if you have any idea about our products.

電話銷售開場(chǎng)白五：故意找茬開場(chǎng)法

Salesperson: Hello, Miss Zhu / Mr. Li Ming, I am a medical consultant of a company. How are you recently? I wonder if you still remember me?

Customer Zhu: all right, are you?!

Salesperson: Yes, our company mainly sells XX products. You gave us a consultation call six months ago to purchase, we have provided you with some trial products.

What is the valuable advice and suggestion for you to call this time?

Customer Zhu: you have the wrong number. I am not using your product.

Salesperson: No, no, it's wrong for my customers to return the records.

It's really embarrassing. Can I venture to ask you what brand of beauty products you are using now?

Customer Zhu: now I am using XX brand beauty products...