市消協(xié)提供的投訴分析資料顯示，一季度，我市消費者對日用百貨類投訴仍占最大比例。

The city consumers' Association received 686 complaints from consumers, solved 679 pieces, solved the problem by 99%, and made consumers free from economic losses of 983 thousand and 200 yuan. After the case was provided, 11 penalties were imposed by the administrative organs, and the penalty amount reached 50 thousand yuan.

Among them, daily consumer goods, telecommunications services, beauty salons have become the focus of consumer complaints.

    　其中質(zhì)量方面的投訴占了絕大多數(shù)，而百貨類商品中的服裝鞋帽投訴依然是焦點問題，共有105件。消費者反映的主要問題有服裝斷絲、斷線、破損、掉色、縮水、起球等；鞋類商品開膠、開線，斷底、斷面、脫色等；產(chǎn)品的用料、等級標(biāo)示不明確；商家不履行“三包”責(zé)任，對出現(xiàn)質(zhì)量問題的商品，以消費者非正常使用為由拒絕退換貨。

Because consumers lack professional knowledge of commodity quality in the purchase process, they can only listen to the publicity of the operators, virtually giving their right to know the discount.

However, because the country does not have the corresponding "Three Guarantees" regulations, consumers can only solve the consumer disputes according to the promises of the manufacturers or sellers.

At the same time, there are many complaints from telecommunications.

The main problem is that telecommunication service charges are opaque, inaccurate accounting, SMS traps are set up, network signals are unstable, and customers are allowed to open packages or other value-added services.