In order to further improve the service level of the window, help business people to carry out pressure and emotional management, and enhance the quality of physical and mental health, Rongcheng power supply company has held marketing window etiquette and mental health knowledge training. Liu Chunming, deputy director of marketing department personally taught, from the company's business window 35 service personnel participated in the training.

At 9 a.m., the Rongcheng power supply company explains in detail the basic knowledge of standardized service etiquette for business occupations, such as professional dress, appearance, reception etiquette, service terms, etc. according to the requirements of the provincial company's "power supply service specification and etiquette professional exhibition", organize window personnel to demonstrate and interact with the service details such as posture, sitting posture, expression, eye and so on. The whole training is conducted on-site training for trainees through explanation, demonstration, training and multimedia demonstration, so that all participants can fully feel the sharing, inspiration and happiness of the experiential service specification.

In recent years, Rongcheng power supply company Standardization, standardization and lean work have been carried out in depth, and the intensity of work has been increasing. The carrying out of various indicators and the strict assessment system have given some employees mental pressure and ideological burden, especially the staff at the business window. They often have to bear the customers' understanding and difficulties. Employee emotion Depression even produces depression, which seriously affects work and physical and mental health.

How to deal with stress correctly and make psychological endurance become more powerful? How to properly adjust oneself to resolve negative emotions? At 2:30 p.m., the marketing department of Rongcheng company vividly expounded the importance and guarantee of mental health through multimedia demonstration. Psychology The effective way of health and the influence of human psychological factors on safety production guide us to correctly understand the reason, analyze the psychology, reasonably adjust themselves, correctly cope with the pressure, cultivate a good sense of self and healthy mentality, and achieve happy work and healthy life.

The two lecture is rich in content, vivid, profound, refreshing and close to reality. It has a strong theoretical and guiding significance for improving the service skills, self psychological adjustment ability and mental health level of the company's windows personnel.

After the end of the training, the marketing department of the company requires all the trainees to apply their knowledge to their work, always maintain healthy psychology and sunshine mentality, actively face various problems in their work, turn pressure into motive force, put their work and life into good condition, enhance the sense of initiative service, fully display the service concept of "state of the electricity and I care" by the State Grid, provide customers with more convenient, faster, more intimate and better service, and promote the harmonious and healthy development of the company.